Repeated instances of police violence against unarmed civilians have drawn worldwide attention to the contemporary crisis of police legitimacy. Community-oriented policing (COP), which encourages positive, nonenforcement contact between police officers and the public, has been widely promoted as a policy intervention for building public trust and enhancing police legitimacy. To date, however, there is little evidence that COP actually leads to changes in attitudes toward the police. Researchers conducted a randomized trial with a large urban police department and found that positive contact with police—delivered via brief door-to-door nonenforcement community policing visits—substantially improved residents’ attitudes toward police, including legitimacy and willingness to cooperate. These effects remained large in a 21-day follow-up and were largest among nonwhite respondents.
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